SUGGESTION – TRAVEL INSURANCE
Saftey for our adventurers is our utmost concern and we will do the best we can to ensure that you arrive back home safe and sound. Despite our efforts traveling by its nature always includes risk to a certain extent, which is why we highly recommend you to prepare yourself with an appropriate travel insurance for your journey. Ideally it covers cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability.
BOOKING TERMS & CONDITIONS
Please note that before we can accept your booking it is a mandatory requirement that you accept these terms and conditions.
A contract will only exist when Wise Steps issued an invoice in response to your booking.
BOOKING YOUR TOUR
Once the booking has been confirmed a deposit payment of 20% (per person) is required and non-refundable unless the tour is cancelled by us. The trip cannot be confirmed until this deposit is received. We urge you to carefully check the details we send you and to contact us immediately if there is any incorrect information. The final balance payment is due at least 20 days prior to the departure date.
Please note that prices quoted are subject to change. Price changes may occur in case of local factors that are beyond our control such a major changes of fuel costs, taxes and accommodation increases. Once the full amount is paid there are no further changes possible.
IF YOU CANCEL you must notify us in written by email or letter immediatly. That is why we recommend you to have a travel insurance that cover emergencies that prevent you from joining your Wise Steps Adventure. We will always do our best to find an acceptable solution such as postponing the trip or refunding the costs if possible. However, per person charges may occur as follows:
51 days or more prior to departure: 20% deposit
21-50 days prior to departure: 50% of total price
20 days or less prior to departure: No Refund
Your refund will be calculated on the day we receive your written cancellation.
IF WE CANCEL we surely do apologize as that might be due to operational reasons, not reaching the minimum clients for certain departures or any other issues that makes it impossible for us to operate your journey. In the unlikely event of such cancellations we will inform you immediately or at a minimum of one month prior to departure. We will move mountains to find an appropriate alternative for you and if we can’t, please be assured that we will refund 100% of the payments you made to Wise Steps Travel.
We may also cancel departures if forced by war, civil or political unrest or what is commonly as force majeure.
In case of Force Majeure (stuations and impacts beyond Wise Steps control including, but not limited to, war or serious threat of war, riot, civil strife, terrorist activities, disease, industrial or nuclear disaster, adverse weather conditions, fire and strikes), unfortunately Wise Steps Travel cannot be held responsible for any delay, change, cancellation of trips and payments that have been made to prepare the journey such as special equipement, nonrefundable flight ticket, visa fees etc.
Sometimes Wise Steps Travel need to make payments to the to its local suppliers (hotels, ngo’s etc.) in advance of the scheduled journey. In case of a force majeur event that leads to cancellation Wise Steps will refund immediatly the money that has not yet been advanced to local suppliers. However, Wise Steps is working hard to avoid any inconveniences along with fairness and a big portion of goodwill.
Prices are quoted depending on a certain amount of participants. Therefore, Wise Steps Travel cannot give any refunds for unused services or meals. Apart from that, there will be no refunds if you voluntarily leave the tour for any reason after it started.
CHANGES BY YOU
For all changes that are made after the booking has been confirmed Wise Steps Travel will need to charge a non-refundable fee of 50 USD per change of the itinerary. In case of major changes Wise Steps reserves its rights to not accept them.
CHANGES BY US
Wise Steps always tries to keep its promisses. However, there might be issues outside of our control and therefore we reserve our rights to make minor changes or adjustments to the itinerary if needed. Major changes such as flight schedule, departure point etc. will immediately be communicated and entitles you to refund the payments made to Wise Steps.
Wies Steps is striving to impove its services and client experience, that is why we rely on our customers feedback. Please help us to continuously progress by filling in our feedback form after your adventure. Feel free to write things that you found are very pleasent or your constructive critique. Thank You!